Frequently Asked Questions

1. How Do I get a Freight Quote?

To receive a freight quote, or for freight related questions, please contact us using the Freight Quote Request Form.

If you'd prefer to handle your own freight we are happy to facilitate you. All freight-eligible listings include freight details such as shipping dimensions, weight, and origin zip code, so you can get an accurate quote on your own.

*For more details, please refer to our Shipping Policies page to explore our full shipping policy.

2. What is your Return & Refund Policy?

Due to the surplus nature of our inventory, we generally do not accept returns. However, we are committed to providing excellent customer service and will work with you to find a satisfactory resolution if issues arise.

To avoid any potential concerns, we encourage you to Contact Us with any questions before placing your order.

Additionally, we recommend reviewing our detailed Return & Refund Policies page prior to making a purchase.

3. Where can I find your all of your policies?

You can access most of our company policies through their links at the bottom of each page, but they can also be found using the links below:

4. Do you do Bulk Pricing?

Yes! Please Contact Us and we'll work with you to negotiate a bulk discount that suits your needs! Some products already feature bulk pricing for your convenience, but if you're interested in purchasing larger quantities than what's listed don't hesitate to reach out!

4. Can I Sell Equipment/Products on your Website?

No, TWE TrueWorks Equipment, LLC operates as an exclusive marketplace that only allows certified dealerships, warranty centers, and trusted sellers to list their equipment and products. We believe that by limiting our sellers to reliable, value-driven businesses that, we can help eliminate the uncertainty many customers face when purchasing surplus, new, or used equipment, parts and products online. By working with trusted sellers, we ensure that all items are in good condition, accurately described, and that customers can confidently make purchases knowing they are getting exactly what was advertised.

As we continue to grow, we will be taking on more sellers and may publish a form to allow sellers to approach us, but at this point in time that is literally the last thing on our to-do list as we must first focus on forming a solid foundation for growth and continued customer service before we can look at expanding.